Terms and conditions
1. General Provisions
These Terms and Conditions (hereinafter referred to as the "Terms") govern the relationship between Best-bet (hereinafter referred to as the "Company," "We," "Our") and the user (hereinafter referred to as the "Player," "You") when using the Best-bet website and all its services.
By registering on the Best-bet website, You confirm that You have read these Terms, fully understand them, and accept them unconditionally. If You do not agree with any provision of these Terms, You must immediately cease using the website.
The Company reserves the right to amend these Terms at any time. The updated version of the Terms will be published on the website and becomes effective from the moment of its posting. By continuing to use the website after changes are made, You confirm Your acceptance of the new version of the Terms.
2. Definitions
In these Terms, the following terms shall have the meanings set forth below:
Website — an internet resource located at Best-bet, providing access to gaming services.
Gaming Account — a Player's account created on the Website for the use of gaming services.
Game — any game available on the Website, including slots, table games, live dealer games, and others.
Deposit — funds deposited by the Player into the Gaming Account for participation in Games.
Withdrawal — the transfer of funds from the Gaming Account to the Player's payment instrument.
Bonus — any incentive provided by the Company to the Player (cash, free spins, cashback, etc.).
Parental Control — software designed to restrict minors' access to gambling websites.
3. Registration of a Gaming Account
3.1. Registration Requirements
To register on the Website, You must meet the following requirements:
You are at least 18 years old (or the minimum age established by the legislation of Your country for participation in gambling).
You are acting on Your own behalf and are not a representative of third parties.
You are not located in a country where participation in gambling is prohibited by law.
You are not included in self-exclusion registers (e.g., GamStop, ROFUS, or similar).
You provide accurate and complete information during registration.
3.2. Registration Procedure
To create a Gaming Account, You must fill out the registration form, providing:
Email address;
Unique username and password;
Personal information (first name, last name, date of birth, country of residence);
Phone number.
You undertake to provide only accurate data. In the event of a change in personal information, You are obligated to promptly update it in Your profile.
3.3. One Account Per Person
Each Player is entitled to create only one Gaming Account. The creation of multiple accounts (multi-accounting) is strictly prohibited and constitutes a violation of these Terms.
4. Verification (KYC)
4.1. Verification Procedure
In accordance with the requirements of KYC (Know Your Customer) and AML (Anti-Money Laundering) policies, the Company reserves the right to request documents from the Player to verify identity at any time, including:
Identity document (passport, ID card);
Proof of residential address (utility bill, bank statement dated no older than 3 months);
Proof of payment method (photo of bank card with partially obscured data, screenshot of e-wallet).
4.2. Verification Timeline
Verification must be completed prior to the first withdrawal of funds. The Company reserves the right to suspend withdrawals until the verification procedure is completed. Document processing time is up to 48 hours from the moment of receipt.
4.3. Failure to Verify
In the event of failure to provide requested documents within 30 days, the Company reserves the right to block the Gaming Account and forfeit all funds held therein.
5. Deposits and Withdrawals
5.1. Deposits
No fees are charged for deposits, unless otherwise stated on the payment page.
5.2. Withdrawals
Withdrawal requests are processed within 24 hours, except in cases requiring additional verification.
Withdrawals are made only to the payment instruments that were used for making deposits (the principle of return to the same source).
6. Bonuses and Promotions
The use of bonuses is governed by separate Bonus Terms, which form an integral part of these Terms. Key provisions:
Bonuses are granted exclusively to one account per Player.
A wagering requirement (playthrough) is set for each bonus and is specified upon activation.
The Company reserves the right to revoke the bonus in the event of violation of the conditions for its receipt or use.
Detailed information about specific bonuses is available in the relevant section of the website.
7. Responsible Gaming
Best-bet supports a responsible approach to gambling. We provide Players with the following tools to control their gaming activity:
Self-Exclusion — the ability to temporarily or permanently block access to the Gaming Account;
Gambling Addiction Test — a specialized test to assess the risk of developing gambling addiction.
8. Prohibited Actions
The Player is strictly prohibited from:
Using multiple accounts (multi-accounting);
Using bonuses in violation of their terms;
Engaging in any fraudulent activities of any nature;
Using software that automates gameplay (bots, scripts, AI agents);
Exploiting software errors;
Using the website for money laundering or terrorist financing purposes;
Insulting other Players or Company employees in chats and other communications.
In the event of detecting violations, the Company reserves the right to:
Forfeit all winnings and bonuses;
Block the Gaming Account without the possibility of recovery;
Confiscate funds held in the Gaming Account;
Provide information about the violator to the relevant regulatory authorities.
9. Intellectual Property Rights
All materials posted on the Website, including texts, graphics, logos, software code, and design, are the intellectual property of the Company or its licensors and are protected by copyright. Copying, distribution, modification, or use of Website materials without the Company's written permission is prohibited.
10. Limitation of Liability
The Company shall not be liable for any losses incurred by the Player as a result of using the Website, except as provided by applicable law.
The Company does not guarantee uninterrupted and error-free operation of the Website and reserves the right to suspend access to the Website for technical maintenance.
The Company shall not be liable for the actions of third parties, including payment systems and game providers.
11. Collection and Processing of Personal Data
The collection and processing of Players' personal data is carried out in accordance with the Privacy Policy, which is an integral part of these Terms.
12. Applicable Law and Dispute Resolution
These Terms shall be governed by the laws of the country in which the Company is registered.
All disputes and disagreements shall be resolved through negotiations. In the event of failure to reach an agreement, disputes shall be resolved in the court at the Company's place of establishment.
To file a complaint, the Player may contact the support service at [email protected].
13. Final Provisions
These Terms come into force from the moment they are published on the Website and remain in effect until replaced by a new version.
If any provision of these Terms is deemed invalid or unenforceable, this shall not affect the validity of the remaining provisions.
For all matters related to these Terms, You may contact the support service at [email protected].