Privacy Policy
1. General Provisions
This Privacy Policy (hereinafter referred to as the "Policy") governs the procedure for collecting, processing, storing, and protecting the personal data of users (hereinafter referred to as the "Player," "You") on the Best-bet website (hereinafter referred to as the "Company," "We," "Our").
We take the protection of your personal data seriously and undertake to process it in accordance with applicable laws, as well as the requirements of the gambling regulator that issued our license.
By registering on the Best-bet website, You consent to the collection and processing of your personal data in accordance with this Policy. If You do not agree with the terms of this Policy, You must immediately cease using the website.
2. What Data We Collect
2.1. Data Provided by You
When registering and using the website, we collect the following information:
Identification data: first name, last name, date of birth, gender, country of residence.
Contact details: email address, phone number, postal address.
Payment data: information about bank cards, e-wallets, and other payment instruments. Full card details are not stored on our servers; processing is carried out through secure payment gateways.
Verification data: copies of identity documents, proof of address, selfie with ID document (as part of KYC procedures).
2.2. Data Collected Automatically
When you visit the website, we automatically collect the following data:
Technical data: IP address, browser type, operating system version, device type, screen resolution.
Usage data: pages visited, time and date of visits, clicks, time spent on pages.
Cookies and similar technologies: information collected through cookies (more details in the Cookie Policy).
Geolocation data: approximate geolocation based on IP address to determine available services and comply with territorial restrictions.
3. How We Use Your Data
We use your personal data exclusively for the following purposes:
Creating and managing your gaming account.
Conducting identity verification (KYC) and fulfilling anti-money laundering (AML) requirements.
Processing deposits and withdrawals.
Providing access to games and other website services.
Informing you about bonuses, promotions, and special offers (you may opt out of such notifications at any time).
Ensuring website security and preventing fraudulent activities.
Analyzing and improving website performance to enhance service quality.
Complying with regulatory requirements and applicable legislation.
4. Disclosure of Data to Third Parties
We do not sell or transfer your personal data to third parties, except in the following cases:
Game content providers — to provide access to games and ensure their proper operation.
Payment systems — to process deposits and withdrawals.
Verification service providers — to conduct KYC checks and confirm your identity.
IT providers and hosting companies — to ensure the technical operation of the website and data storage.
Regulatory authorities — upon their official request or as part of fulfilling legal obligations.
Law enforcement agencies — in cases provided for by applicable law.
All third parties to whom we transfer your data are required to maintain confidentiality and process data solely for the purposes specified by us.
5. Data Retention
5.1. Retention Periods
We retain your personal data only for as long as necessary to achieve the purposes of their processing. In accordance with regulatory requirements and anti-money laundering legislation, we are required to retain your data and transaction history for at least 5 years from the date of closure of your gaming account.
5.2. Data Deletion
Upon expiration of the established retention period, your personal data will be deleted or anonymized in a way that makes it impossible to identify you. You may request the deletion of your data at any time; however, we may refuse deletion if we are required to retain the data by law.
6. Data Security
We take all necessary organizational and technical measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction:
Use of 256-bit SSL encryption for all transmitted data.
Two-factor authentication (2FA) for additional account access protection.
Regular security audits and penetration testing.
Restricted access to data for employees based on the principle of minimum necessity.
Modern protection systems against DDoS attacks and other cyber threats.
Regular software updates to eliminate vulnerabilities.
Despite the measures taken, no method of data transmission over the internet is completely secure, and we cannot guarantee 100% data protection.
7. Your Rights
With respect to your personal data, you have the following rights:
Right of access — to obtain information about what data we process and to receive a copy of this data.
Right to rectification — to request correction of inaccurate or incomplete data.
Right to erasure — to request deletion of your data if there are no legal grounds for its further retention.
Right to restriction of processing — to request restriction of processing of your data in certain cases.
Right to opt out of marketing communications — to withdraw consent to receive advertising and informational messages.
Right to lodge a complaint — to file a complaint with the data protection supervisory authority in your country.
To exercise your rights, you may contact us at [email protected]. We will review your request within the time period established by law.
8. Cookies and Similar Technologies
We use cookies and similar technologies to improve website performance, personalize content, analyze traffic, and ensure security. Detailed information about the types of cookies used, their purposes, and how to manage settings is available in our Cookie Policy, which is an integral part of this Privacy Policy.
9. Changes to the Privacy Policy
We reserve the right to update this Policy at any time. The updated version will be published on the website with the date of the last update indicated. We recommend that you regularly review this page for changes.
By continuing to use the website after changes are made, You confirm your acceptance of the updated Policy.
10. Contact Us
If you have any questions regarding the processing of your personal data or wish to exercise your rights, you may contact us:
Email: [email protected]
Live Chat: available on the website 24/7