Refund and Cancellation Policy

. General Provisions This Refund and Cancellation Policy (hereinafter referred to as the "Policy") governs the procedure for refunds, cancellation of gaming, and termination of the agreement between Best-bet (hereinafter referred to as the "Company," "We," "Our") and the Player. We strive to provide transparent and fair terms for all our players. This Policy explains your rights and our obligations regarding refunds, transaction cancellations, and termination of website use. By registering on the Best-bet website, You confirm that You have read this Policy, fully understand it, and accept it unconditionally. 2. Key Principles The Company adheres to the following principles regarding refunds: All bets and gaming transactions are final and cannot be canceled after completion. Refunds are made only in cases provided for by this Policy. Refunds are made to the same payment instruments from which the deposit was made. The Company is not liable for errors made by the Player when making transactions. Any exceptions to the rules are considered on a case-by-case basis. 3. Refund of Deposits 3.1. General Rules Deposits made by the Player into the gaming account are voluntary and are not subject to refund, except in the following cases: Technical error on the part of the Company or the payment system. Erroneous deposit (for example, double debiting of funds). Fraudulent actions by third parties. Refusal of verification for reasons beyond the Player's control. Account closure at the Company's initiative without violation on the Player's part. 3.2. Erroneous Deposits If you believe that a deposit was made in error (for example, you accidentally deposited an amount exceeding what you planned), you may contact the support service at [email protected] within 24 hours of the transaction. The Company reviews such requests on a case-by-case basis. A refund is possible only if the funds have not yet been used for gaming. If the funds have already been used for bets, no refund will be made. 3.3. Use of Third-Party Payment Instruments The use of payment instruments not belonging to the Player is strictly prohibited. If such transactions are detected, the Company has the right to: Suspend withdrawals until the circumstances are clarified. Request confirmation of ownership of the payment instrument. Block the gaming account until the verification is completed. Refund the funds to the owner of the payment instrument after verification. 4. Cancellation of Gaming 4.1. Voluntary Cancellation of Gaming You have the right to cease using the website and close your gaming account at any time. To do this, you must: Contact the support service at [email protected]. Confirm your intention to close your account. Complete all active games and wager bonuses (if applicable). After the account is closed, all remaining funds are withdrawn to the Player's payment instruments within the established timeframe (usually up to 7 business days). Withdrawal fees may be deducted in accordance with payment system tariffs. 4.2. Cancellation of Gaming at the Company's Initiative The Company has the right to terminate the agreement and close the gaming account in the following cases: Violation by the Player of the Terms and Conditions of the website. Detection of fraudulent activities. Impossibility of conducting verification (KYC). Detection of connections to money laundering or terrorist financing. Receipt of a request from the regulator or law enforcement agencies. In such cases, the Company reserves the right to confiscate funds in the gaming account if provided for by the terms of the violation. In other cases, funds are returned to the Player minus any fees. 5. Cancellation of Transactions 5.1. Cancellation of Bets Bets placed by the Player cannot be canceled after confirmation. Exceptions are possible only in the following cases: Technical error in the gaming software. Website malfunction resulting in an incorrect game outcome. Error in calculating winnings on the part of the Company. In such cases, the Company reserves the right to cancel the bet and return the funds to the gaming account or recalculate the winnings. 5.2. Cancellation of Deposits Deposits cannot be canceled after they are credited to the gaming account. If issues arise with a transaction, you may contact the support service. 5.3. Cancellation of Withdrawals The Player has the right to cancel a withdrawal request before it is processed. To do this, you must contact the support service. Once processing has begun, cancellation is not possible. 6. Forfeiture of Winnings The Company reserves the right to forfeit winnings in the following cases: Winnings obtained as a result of a technical error or software malfunction. Winnings obtained using a bonus in violation of its terms. Winnings obtained on an account that violates multi-accounting rules. Winnings obtained as a result of fraudulent actions. Winnings exceed the established maximum payout limit (if applicable). In the event of forfeiture of winnings, the original bet amount (deposit) is returned to the gaming account, unless otherwise provided by the terms of the violation. 7. Refund for Technical Errors In the event of technical errors, website malfunctions, or gaming software issues, the Company takes the following actions: Promptly fixes the error. Conducts an investigation into the causes of the error. Restores fair treatment of players (refunds, recalculation of winnings). Informs players about what happened (if necessary). The Company is not liable for losses incurred by the Player as a result of technical errors, unless they were caused by the Company's actions. 8. Refund for Fraud If fraudulent actions by third parties are detected (for example, unauthorized access to the Player's account), the Company takes the following actions: Blocks the account to prevent further losses. Conducts an investigation. Returns funds to the gaming account (if there is evidence of fraud). Informs law enforcement agencies (if necessary). The Player is obliged to immediately notify the Company of any suspicion of fraudulent activity at [email protected]. Delay in notification may result in refusal of refund. 9. Refund for Disputes and Complaints If you have a dispute or complaint regarding a refund or cancellation of gaming, you may contact the support service at [email protected]. Complaint review procedure: The complaint is accepted in writing. The complaint review period is up to 30 days. Based on the results of the review, you will receive a written response. If you disagree with the Company's decision, you have the right to appeal to the regulator or the court. 10. Fees and Charges The following fees and charges may be deducted from refunds: Payment system fees for transaction refunds. Bank fees for international transfers. Currency conversion fees. Administrative fees (in cases provided for by this Policy). All fees and charges are deducted from the refund amount. Information on the amount of fees is available on the payment page or can be provided upon request to the support service. 11. Account Dormancy 11.1. What Is Account Dormancy An account is considered dormant if the Player has not made any transactions (deposits, withdrawals, bets) for a certain period of time. 11.2. Dormancy Notification The Company notifies the Player of the dormant account status via email. The notification is sent at least 30 days before any measures are applied. 11.3. Refund of Funds from a Dormant Account In the event of account dormancy, the Company may charge an administrative fee for maintaining the dormant account. The fee is charged monthly and may not exceed the account balance. Information on the fee amount is available on the payment page. After all fees are deducted, the remaining funds in the dormant account may be refunded to the Player upon request. If the remaining amount is below the minimum withdrawal amount, the funds may be retained as an administrative fee. 12. Changes to the Refund and Cancellation Policy The Company reserves the right to make changes to this Policy at any time. The updated version will be published on the website with the date of the last update indicated. We recommend that you regularly review this page for changes. By continuing to use the website after changes are made, the Player confirms their acceptance of the updated Policy. 13. Contact Us If you have any questions regarding refunds, cancellation of gaming, or account closure, you may contact us: Email: [email protected] Live Chat: available on the website 24/7