KYC Policy
1. General Provisions
This KYC (Know Your Customer) Policy (hereinafter referred to as the "Policy") governs the procedures for identification and verification of players on the Best-bet website (hereinafter referred to as the "Company," "We," "Our").
We strive to create a safe environment for all our players and prevent fraudulent activities, multiple account creation, use of the website by minors, and other violations. KYC procedures help us ensure that every player is a real person of legal age and acts in good faith.
By registering on the Best-bet website, You consent to the conduct of KYC procedures in accordance with this Policy.
2. Key Principles of KYC
In its activities, the Company adheres to the following principles:
Client Identification — we establish the identity of each player before they begin gaming activity.
Verification — we verify the authenticity of the documents provided and the accuracy of the information.
Age Verification — we confirm that the player has reached the minimum age established by law for participation in gambling.
Prevention of Multi-Accounting — we verify that each player has only one account.
Data Retention — we store all documents and records of conducted checks for the period established by law.
Confidentiality — we ensure the protection of players' personal data in accordance with the Privacy Policy.
3. Data Collection During Registration
During registration on the website, we collect the following information about the player:
Full first and last name.
Date of birth.
Country of residence.
Email address.
Phone number.
Citizenship.
Preferred currency.
All provided data must be accurate and complete. If inaccurate data is discovered, the Company reserves the right to block the gaming account and forfeit all funds held therein.
The player is obliged to promptly update their data in case of changes. To do this, they must contact the support service at [email protected].
4. Identity Verification
4.1. When Verification Is Conducted
Verification is conducted in the following cases:
Upon the first withdrawal of funds (mandatory).
Upon request of the Company at any time.
When personal data is changed.
When fraudulent activity is suspected.
When certain threshold limits for deposits or withdrawals are exceeded.
We recommend completing verification immediately after registration to avoid delays in withdrawals.
4.2. What Documents Are Required
To confirm identity, we request the following documents from the player:
Identity Document — passport, ID card, or driver's license. The document must contain the holder's photograph, full name, date of birth, document series and number, and expiration date. The document must be valid at the time of submission.
Proof of Residential Address — a utility bill, bank statement, or official letter from a government authority dated no older than 3 months. The document must contain the player's full name and their current residential address.
In some cases, we may request additional documents, including:
Selfie with the document (photo of the player holding the document next to their face).
Proof of payment method (photograph of a bank card with partially obscured number, CVV code, and expiration date hidden).
Video verification (video call showing the documents).
4.3. Document Requirements
All documents must meet the following requirements:
Color copies or photographs of good quality.
All four corners of the document must be visible.
Text must be legible, without glare or obstructions.
Documents must be valid.
File size must not exceed the established limit.
Documents are accepted in the following languages: Russian, English, and the language of the country of issue. Documents in other languages must be accompanied by a notarized translation.
4.4. Verification Timeline
Document processing time is up to 48 hours from the moment of receipt. In some cases (for example, during high volume), the processing time may be extended to 72 hours.
The player will be notified of the verification results via email. In case of successful verification, withdrawal restrictions are lifted. In case of verification failure, the player will receive an explanation of the reasons and instructions for correcting the issues.
5. Age Verification
We strictly comply with the minimum age requirement for participation in gambling. In most jurisdictions, the minimum age is 18 years, but in some countries it may be higher (for example, 21 years).
As part of the KYC procedure, we verify the player's age based on the provided identity document. If a minor is identified, we immediately block their account and refund the funds (minus any amounts already spent).
If you become aware that a minor has gained access to our website, please notify us immediately at [email protected].
6. Prevention of Multi-Accounting
Each player is entitled to create only one gaming account on the Best-bet website. The creation of multiple accounts (multi-accounting) is strictly prohibited.
As part of KYC procedures, we verify:
Matching personal data (first name, last name, date of birth).
Matching IP addresses.
Matching payment instruments.
Matching devices.
Matching contact details (email, phone).
If multi-accounting is detected, all accounts may be blocked, and all bonuses and winnings forfeited.
7. Data Protection and Confidentiality
The Company ensures the protection of all documents and personal data provided by players. All data is transmitted using 256-bit SSL encryption and stored on secure servers.
Access to documents is granted only to authorized employees who have undergone special training in the processing of personal data. Information is not disclosed to third parties, except in cases provided for by law or upon request of the regulator.
Detailed information about data protection is contained in the Privacy Policy.
8. Data Retention
In accordance with legal requirements, the Company is obliged to retain copies of documents and records of verification checks for the established period.
The data retention period is 5 years from the date of closure of the gaming account.
After the retention period expires, all personal data and copies of documents are deleted or anonymized in accordance with legal requirements.
9. Verification Refusal
The Company reserves the right to refuse verification of a player in the following cases:
Documents do not meet the established requirements (poor quality, illegible text, expired validity).
The provided data does not match the data specified during registration.
Signs of document forgery are detected.
The player has not reached the minimum age for participation in gambling.
The player is on the self-exclusion register.
The player has not provided the requested documents within the established timeframe.
In case of verification refusal, the player may provide new documents or contact the support service for clarification.
10. Player Obligations
When using the Best-bet website, the player undertakes to:
Provide only accurate, correct, and complete personal data during registration.
Promptly notify the Company of changes to their personal data.
Provide requested documents for verification within the established timeframe.
Not create more than one gaming account.
Not share their registration details with third parties.
Not attempt to use forged or third-party documents for verification.
Not use the website if prohibited by the legislation of their country of residence.
11. Changes to the KYC Policy
The Company reserves the right to make changes to this Policy at any time. The updated version will be published on the website with the date of the last update indicated.
We recommend that you regularly review this page for changes. By continuing to use the website after changes are made, the player confirms their acceptance of the updated Policy.
12. Contact Us
If you have any questions regarding this Policy or wish to obtain additional information about verification procedures, you may contact us:
Email: [email protected]
Live Chat: available on the website 24/7